FAQ

Answers to ASI’s Most Frequently Asked Questions

Direct Sales

Q: Can I purchase an ASI system direct?

A: Yes. ASI sells direct to the consumer to provide the best value to our customers.

Lead Time

Q: How do I Place My Order?

A: Once you’ve selected the model that best suits your needs, customization options should then be selected. These options include instrument selection and integration, monitor mounts, trays, caster upgrades, and more. Please refer to the Instrument Selection Guide for more information.

Q: How long will it take to receive my unit(s) once my order is placed?

A: ASI will make every effort to accommodate your schedule. Please let us know any extenuating circumstances you have. In general, Advanced Dental Units take 6 weeks to complete, plus three additional days for shipping. Please allow more shipping time for international orders.

System Configuration

Q: How do I select and configure my system?

  • Determine your preference for the Designer or Classic series. Then select a system model. You will be able to make general selections and obtain pricing information.
  • Contact ASI’s sales team with questions or to further customize your system. (Email Sales)
  • Select from a variety of cart configurations including CPU/auxiliary equipment compartment, doors with shelves, or banks of drawers.
  • Review the Instrument Selection Guide to help determine what instruments and accessories you wish to integrate. (View Page)
  • Select from ASI products such as a monitor mount, CPU shelf, trays, and more.

Financing

ASI accepts major credit cards, checks, and wire transfers. While we do not offer financing directly, we work with a number of lending institutions including Bank of America, US Bank, and more. See Financing Providers

Shipping

Q: How will my system ship?

A: In most cases, your unit will ship via 3-Day Freight. International orders will vary.

Your unit will arrive in a cardboard container on a wooden pallet. It is designed for easy unpacking. Due to weight, ASI recommends a second person to help unpack.

Q: Can I ship my unit to an address other than my practice?

A: Yes. Please be sure someone will be present at the shipping address at the time of delivery. A signature will be required.

Q: How will I know when my unit has shipped or will arrive?

A: We will coordinate your unit’s shipping and arrival date with you. You will receive tracking information from the carrier once the unit has been picked up from our facility.

Installation, Maintenance and Service

Q: Who will install, maintain and service my unit?

A: If you are currently working with a technician, they should be able to install and service your unit. If you need a technician we recommend you use our Technician Locator tool, located on our support site.

Q: How do I learn to use and maintain my system?

A: The daily and preventative maintenance information for your unit is located in your owner’s manual. ASI’s Technical Support webpage contains In-Service Videos to help guide you through setting up your delivery system (View SUPPORT page). You can also give us a call to schedule a Phone In-service and we’ll walk you through set up, basic function of your new system, and answer any questions you may have. Our customer support team is available Monday – Friday during standard business hours.

Q: What do I do if my unit malfunctions?

A: Many issues can be resolved by the operator without contacting a technician. Please refer to the Troubleshooting Guide in the front of ASI’s Parts & Accessories catalog or contact ASI’s Technical Support Team Mon – Fri, 8am – 4:30pm Mountain Standard Time. (View SUPPORT page)

Warranty

Q: What is the Warranty for an ASI Delivery System?

A: ASI provides a one year limited parts warranty on major structural components including the chassis, arm mechanisms, casters and dental unit drive components including the control block and valves and primary electrical system components. A standard one year parts and labor limited warranty is provided on other components. Integrated electronic and pneumatic instruments are excluded from this warranty and are covered by their separate manufacturer warranties. All disposable, consumable and replaceable maintenance-type items including gaskets, diaphragms, O-rings, tubing and maintenance kit items are excluded from warranty. Any damage occurring from misuse, abuse or improper maintenance is excluded from warranty coverage. Please refer to ASI’s limited warranty for more information.

Definitions & Descriptions

MODULAR DENTAL UNITS

Also commonly referred to as mobile dental carts. These are fully integrated dental delivery units that provide the same function of traditional dental units that are usually mounted on a dental chair or in cabinets. The advantage of a modular dental cart is that they can house additional components such as computer equipment and monitors along with being easily positioned within the dental operatory.

PORTABLE & MOBILE DENTAL SYSTEMS

A portable dental unit is generally lightweight and compact. They are designed to be light enough that they can be hand carried or easily placed in a vehicle. A compromise with portable dental equipment is that it may not have the same performance as larger mobile dental delivery systems.

Mobile dental carts are also self-contained with a dedicated air compressor designed for dental use. Performance is further optimized when dental suction is included. As a result of higher level equipment performance and capability, a mobile dental unit is generally heavier than a portable dental unit. They are designed to roll smoothly on casters on location, or transferred via a mobile dental van.

SELF-CONTAINED DENTAL EQUIPMENT

When referring to either mobile or portable dental equipment, self-contained dental units are meant to include a dental air compressor, suction system and water supply all housed within the enclosure.

The phrase “self-contained” can be confusing and is sometimes used to describe an independent water bottle supply mounted on a fixed dental unit in an office. However there are distinct differences.