Order Terms & Conditions

PRICING AND SPECIFICATIONS

All prices noted in our price lists reflect Buyer’s net cost in U.S. currency. The prices do not include freight, applicable federal, state, or local taxes, charges and duties, or special crating requirements for export shipments. Prices, colors and specifications are subject to change without notice. Quotations are valid for 30 days.

PACKAGING

To protect your system and installed instruments, we carefully package the system in a heavy wall corrugated box filled with a special foam that expands to fill air voids and conform to the shape of your system, providing a protective cushion to the unit. The box is strapped to a wooden pallet, which allows drivers and shipping personnel to use mechanical forklifts and pallet jacks to move the system.

ASI will include any third party packaging for the instruments that were installed in the delivery system in your shipment. These boxes will be packed in and around the delivery system. Please save these, as they contain the instrument enclosures and accessory items for that instrument. Be sure to save the Welcome Kit from ASI that will include your operation/installation manual and components necessary for the installation.

SHIPPING AND DELIVERY

Generally lead times for processing parts orders will be one to three business days.  Please allow 3 – 5 business days after shipment for domestic delivery. For international shipments, please allow additional delivery time.  Charges for expedited shipping will be the responsibility of the customer. ASI will try to accommodate requests for rush orders if practical; however, the order may be subject to an additional charge and ASI cannot be held responsible for delays on these orders.

Due to size and weight, certain products including delivery systems are shipped via a freight company to the location you specified. The freight company is contracted for inside delivery. This means they will unload the pallets and bring them in your front door. However, due to the size of the pallets, they may not fit through a standard sized commercial front door of 35” or less. In this case, it may be necessary to unpack the system curbside to bring in.

NOTE: The delivery systems are heavy – please have two people lift! Please carefully go through the packing material before discarding to ensure all items have been removed!

PAYMENT TERMS

Payment must be made in full at the time of order via Check or Credit Card.   For custom configured orders received with deposits, full payment for balance remaining must be received prior to shipment of the goods.

CUSTOM CONFIGURATIONS 

ASI strives to complete customer orders in a timely manner and to meet customer deadlines whenever possible. Due to the customization and specialization of ASI’s Advanced Delivery Systems, the units require extra planning, manufacturing and testing time. Therefore, ASI requires the following guidelines to be understood and agreed to by our customers for custom orders.

  • Additions and/or deletions to orders after the order is in process may result in additional charges and delay production time and delivery date.
  • Custom configurations require additional production time. Please plan in advance.
  • A Delivery Unit Configuration form must be completed with the arrangement of the instruments in the order that you desire. If you need assistance in completing this form, please contact a Sales Account Manager.

If you will be sending instruments to be integrated into your delivery system, discuss what items ASI will need with your sales account manager. We will need an approximate date that you will be sending your instruments to assist with production scheduling of your order. If you need to shorten the amount of time you are without your instruments, please contact your Sales Account Manager to discuss options.

Our lead times can vary and may depend on the complexity of your order and component availability. Please consult with your Sales Account Manager for an approximate lead time or if you need a specific delivery time arrangement.

WORKTOP SELECTION 

Certain product models including ASI’s Designer Series systems are customized with a choice of engineered stone brand work surface. The availability and production turnaround time of your worktop is dependent on supply and demand of your color choice which can impact the lead time of your order.

We understand the importance of giving our customers the ability to choose from a variety of colors to match their customer paint color and office décor. If you decide to choose a different color please be aware that your order could be delayed by several weeks and additional costs may apply.  Please consult with your sales representative to discuss the availability of your Silestone color choices to avoid delays and ensure an on time delivery.

CHANGE ORDERS

Our goal is to ensure that our customers can get a product that is well suited and configured to meet their needs. We do this by using detailed sales quotations along with configuration sheets that must be approved prior to starting an order. Change requests received once we have processed an order are costly due to engineering and sales order review time required by FDA and ISO 13485 protocols along with any additional purchasing and production changes required. Therefore, all change orders to an order that has been placed will incur a flat fee of $250. If production of the carts or special custom items have been ordered, a flat fee of $450 per cart will be assessed and can incur additional charges if required.

RETURNED GOODS POLICY

Returns & Refunds

A 15% restocking charge will be incurred for return of new and unopened items made within 30 days of purchase. Due to infection control reasons, no returns of opened items are accepted. No refunds after thirty days of purchase. Customer is responsible for return shipping costs and risk of loss for any occurrence of shipping damage during return transit. Contact ASI Support to obtain a Return Authorization Number prior to shipment.

Contact Customer Support
Email: service@asisupport.com
Toll Free: 800.566.9953

ARBITRATION 

Any controversy or claim arising out of, or relating to, purchases from ASI Medical, Inc. shall be settled by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, and Judgement upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.