FAQ
Answers to ASI’s Most Frequently Asked Dental Unit Questions
Direct Sales
Can I purchase an ASI system direct?
Yes. ASI sells direct to the consumer to provide the best value to our customers.
New Orders & Lead Time
How do I place my order?
Once you’ve selected the model that best suits your needs, select customization options. These options include instrument selection and integration, monitor mounts, trays, caster upgrades, and more. Please refer to the Instrument Selection Guide for more information.
What if I Need to Change Something on My Order?
We strive to make the delivery systems just right for you. However, we do have a very detailed order review process to begin production of your order. You can make changes to an order once it is finalized but we may require a change order fee based on the status of the order.
How long will it take to receive my unit(s) once my order is placed?
ASI will make every effort to accommodate your schedule. Please let us know any extenuating circumstances you have. In general, Advanced Dental Systems take four to six weeks to complete plus shipping time. Certain basic models may be in stock or with shorter lead times. Lead times are subject to change. Please check with your sales representative for the current production lead times for your specific model. Please allow more shipping time for international orders.
Do I Need to Order any Supplies for the new Equipment?
You are supplied with a complimentary “Welcome Kit” to get you started with the supplies needed for your specific equipment. These items can be resupplied by ordering from our online store at ASISupport.com or by calling us and ordering with our Support staff.
System Configuration
How do I select and configure my system?
- Determine your preference for the ASI cart model or Glider Surgical Table. Our equipment sales staff is available to answer any questions you have regarding the features and options of each model. (Email Sales)
- Select from a variety of instrument integration options and accessories to customize your ASI equipment. This can be done by clicking on the “Build a Quote” button on the product page for the model you selected or you can discuss the available options with our equipment sales staff.
- Our Instrument Selection Guide provides additional information about the optional instruments and accessories you may wish to integrate to customize your ASI equipment. (View Page)
- Select from ASI accessories such as a monitor mount, CPU shelf, trays, and more. (Accessories and Options page here)
Financing & Payment
Does ASI offer financing options?
ASI accepts major credit cards, checks, and wire transfers. While we do not offer financing directly, we work with a number of lending institutions including Bank of America, US Bank, EverBank, and more. See Financing Providers
When is the Final Payment Due?
For equipment orders we require a 50% partial payment at the time of the order and the remaining balance is due prior to shipping. We can accept credit cards for payment but require a 2% credit card fee to offset the bank charges assessed.
Is Sales Tax Collected on My Order?
We sell and ship direct to you. We are required by a number of states to collect and remit to them the sales tax on the equipment. Other locations are not required and it will be your responsibility to remit what is called a use tax to your state and local governments.
What is the difference between a Bank Wire Transfer versus an ACH Transfer including costs?
Definition:
- Wire Transfer: A direct, electronic transfer of funds between banks, often processed same-day, using networks like Fedwire or SWIFT.
- ACH Transfer: An electronic transfer processed in batches through the Automated Clearing House network, typically taking 1-3 business days.
Speed:
- Wire Transfer: Usually completes within hours (domestic) or 1-5 days (international).
- ACH Transfer: Takes 1-3 business days, though same-day ACH is available in some cases.
Cost:
- Wire Transfer: Higher fees, typically $15-$50 for domestic (outgoing) and $30-$75 for international. Incoming wires may cost $10-$20 or can be free.
- ACH Transfer: Often free or low-cost ($0-$5) for standard transfers. Same-day ACH may cost $5-$10.
Use Cases:
- Wire Transfer: Ideal for urgent, large, or international payments (e.g., real estate closings).
- ACH Transfer: Common for recurring payments (e.g., payroll, bills) or lower-value domestic transfers.
Availability:
- Wire Transfer: Domestic and international, but international transfers require intermediary banks, increasing costs.
- ACH Transfer: Primarily domestic (U.S.), with limited international options.
Summary: Wire transfers are faster and pricier, suited for urgent or international needs. ACH transfers are slower, cheaper, and better for routine domestic payments. Costs vary by bank, so check with your institution for specifics.
Shipping & Equipment Arrival
How will my ASI system ship?
In most cases, your equipment will ship via 3-Day Freight. International orders will vary.
Your ASI cart or Glider Surgical Table will arrive in a cardboard container on a wooden pallet. It is designed for easy unpacking. Due to weight, ASI recommends a second person to help unpack.
Can I ship my order to an address other than my practice?
Yes. Please be sure someone will be present at the shipping address at the time of delivery. A signature will be required.
When will my order ship and how long does shipping take?
Our delivery completions are estimates based on an existing order backlog and component availability. We quote these and provide in the initial sales order acknowledgement and will update you as the order progresses. Domestic shipments will usually take 3 to 5 business days to arrive to your location. International shipments will depend on the service type and location.
Will I get a shipping tracking number?
Yes, once your order is picked up by the carrier, a tracking number will be sent to your email. This way you can monitor its delivery status. You can contact the freight carrier directly to arrange for a specific window of time for delivery.
How will my equipment arrive?
ASI carts and Glider Surgical Tables arrive in a securely packed, heavy, double-wall corrugated box that is strapped to a small wooden pallet.
Installation, Maintenance and Service
Who will unpack my equipment?
The equipment is designed to be easily unpacked. Due to the weight, two people are required to remove them from the pallet. You can arrange White Glove Delivery Service with us so that the carrier will bring it into your office, unpack it, and set the cart where you want it. They will remove and haul away the packing material. Please contact your Sales Representative or an ASI Sales Coordinator to arrange this White Glove delivery service for your order.
Who will install, maintain and service my unit?
If you are currently working with a technician, they should be able to install and service your unit. If you need a technician, we recommend you use our Technician Locator tool, located on our support site.
- Umbilical Unit that Connects to Office Air Compressor and/or Vacuum – Installation is not included and needs to be arranged with either a service technician that you presently use or you can search our directory for technicians in your area.
- Self-contained systems with a built-in air compressor and/or vacuum systems – These systems do not require installation and are plugged into a standard electrical outlet for operation. Please ensure that the outlet has sufficient voltage to operate the system correctly.
Will Someone Train My Staff and I on How to Use and Maintain the Equipment?
In addition to a comprehensive instruction manual, we provide instructional videos that go over the use and maintenance of the equipment in detail. In addition, we can work with your staff for a personal telephone, zoom, or facetime orientation to walk you through set up, basic function of your new system, and answer any questions that you may have. Our Customer Support team is available Monday – Friday during standard business hours.
What do I do if my unit malfunctions?
Many issues can be resolved by the operator without contacting a technician. Please refer to the Troubleshooting Guide in the front of ASI’s Parts & Accessories catalog or contact ASI’s Technical Support Team Mon – Fri, 8am – 4:30pm Mountain Standard Time. (View SUPPORT page) You will have access to our in-house technicians for as long as you own your ASI equipment.
Warranty
What is the Warranty for an ASI Delivery System?
ASI provides a one year limited parts warranty and 90 days labor on major structural components including the chassis, arm mechanisms, casters and dental unit drive components including the control block and valves and primary electrical system components. A standard one year parts and 90 days labor limited warranty is provided on other components. Integrated electronic and pneumatic instruments are excluded from this warranty and are covered by their separate manufacturer warranties. All disposable, consumable and replaceable maintenance-type items including gaskets, diaphragms, O-rings, tubing and maintenance kit items are excluded from warranty. Any damage occurring from misuse, abuse or improper maintenance is excluded from warranty coverage. Please refer to ASI’s limited warranty for more information.