PRICING AND SPECIFICATIONS
All prices noted in our price lists reflect Buyer’s net cost in U.S. currency. The prices do not include freight, applicable federal, state, or local taxes, charges and duties, or special crating requirements for export shipments. Prices, colors and specifications are subject to change without notice.
Payment must be made in full at the time of order via Check or Credit Card. For custom configured orders received with deposits, full payment for balance remaining must be received prior to shipment of the goods.
ORDER CHANGES AND CUSTOM CONFIGURATIONS
ASI strives to complete customer orders in a timely manner and to meet customer deadlines whenever possible. Due to the customization and specialization of ASI’s Advanced Delivery Systems, the units require extra planning, manufacturing and testing time. Therefore, ASI requires the following guidelines to be understood and agreed to by our customers for custom orders.
- Additions and/or deletions to orders after the order is in process may result in additional charges and delay production time and delivery date.
- Custom configurations require additional production time. Please plan in advance.
- A Delivery Unit Configuration form must be completed with the arrangement of the instruments in the order that you desire. If you need assistance in completing this form, please contact a Sales Account Manager.
If you will be sending instruments to be integrated into your delivery system, discuss what items ASI will need with your sales account manager. We will need an approximate date that you will be sending your instruments to assist with production scheduling of your order. If you need to shorten the amount of time you are without your instruments, please contact your Sales Account Manager to discuss options.
Our lead times can vary and may depend on the complexity of your order but generally ship within four to eight weeks after order. Please consult with your Sales Account Manager if you need a specific delivery time arrangement.
SILESTONE WORKTOP SELECTION
Certain product models including ASI’s Designer Series systems are customized with a choice of Silestone brand work surface color type. The availability and production turnaround time of your Silestone worktop is dependent on supply and demand of your color choice which can impact the lead time of your order. In order to remove this uncertainty ASI stocks certain popular Silestone worktop colors.
We understand the importance of giving our customers the ability to choose from a variety of Silestone colors to match their customer paint color and office décor. If you decide to choose a different color please be aware that your order could be delayed by several weeks and additional costs may apply. Please consult with your sales representative to discuss the availability of your Silestone color choices to avoid delays and ensure an on time delivery.
SHIPPING AND DELIVERY
Generally lead times for processing parts orders will be one to three business days. Please allow 3 – 5 business days after shipment for domestic delivery. For international shipments, please allow additional delivery time. Charges for expedited shipping will be the responsibility of the customer. ASI will try to accommodate requests for rush orders if practical; however, the order may be subject to an additional charge and ASI cannot be held responsible for delays on these orders.
To protect equipment and installed instruments, delivery systems are packaged in a heavy wall corrugated box filled with special foam that expands to fill air voids and conform to the shape of the system. The box is strapped to a wooden pallet, which allows drivers and shipping personnel to use mechanical forklifts and pallet jacks to move the system.
Due to size and weight, certain products including delivery systems are shipped via a freight company to the location you specified. The freight company is contracted for inside delivery. This means they will unload the pallets and bring them in your front door. However, due to the size of the pallets, they may not fit through a standard sized commercial front door of 35” or less. In this case, it may be necessary to unpack the system curbside to bring in.
NOTE: The delivery systems are heavy – please have two people lift! Please carefully go through the packing material before discarding to ensure all items have been removed!
RETURNED GOODS POLICY
ASI Medical, Inc. will accept non-custom returns from customers up to 30 days after the product is received in undamaged and unused condition in its original packaging. A 15% restocking charge will be assessed toward the refund of the returned product(s). The customer is responsible for all shipping and return freight charges.
LIMITED WARRANTY POLICY
Unless otherwise stipulated, ASI provides a one year limited warranty on parts and labor for manufacturing defects. Please refer to operation manual for the product for full warranty terms. Prior to ordering, please request complete warranty terms be sent to you by a sales account manager for the model and make of the product you will be ordering.
Any controversy or claim arising out of, or relating to, purchases from ASI Medical, Inc. shall be settled by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, and Judgement upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.